Article 1 (Definition of Personal Information)

In this policy, "Personal Information" refers to information that can identify an individual, such as the customer's name, address, phone number, email address, purchase history, reservation information, and inquiry details.

Article 2 (Methods of Collecting Personal Information)

The Company acquires customers' Personal Information through the following methods:

• Form submission when placing an order or making an inquiry.
• Form submission for kimono rental or photo shoot reservations.
• Contact via email or phone.
• Participation in events or surveys.

Article 3 (Purpose of Use of Personal Information)

The Company uses the acquired Personal Information for the following purposes:

1. Providing and shipping products or services, and processing payments.
2. Reservation confirmation and communication regarding kimono rental, photo experiences, etc.
3. Customer support, including handling inquiries, repairs, and returns.
4. Sending information about new products and events (only to those who request it).
5. Statistical analysis for service improvement and marketing.

Responding to disclosure or procedures required by law.

Article 4 (Management of Personal Information)

The Company strives to keep Personal Information accurate and up-to-date, and implements appropriate security management measures to prevent leakage, loss, alteration, or unauthorized access.

Article 5 (Provision to Third Parties)

The Company will not provide customers' Personal Information to a third party without prior consent, except as required by law.

Article 6 (Outsourcing)

If a part of the business is outsourced to an external service provider, the Company will conclude a Personal Information protection agreement with the contractor and provide appropriate supervision.

Article 7 (Disclosure, Correction, and Deletion of Personal Information)

If a customer wishes to disclose, correct, delete, or suspend the use of their own Personal Information, the Company will promptly respond after confirming the identity of the individual.

Article 8 (Revisions to the Privacy Policy)

The Company may revise this policy in accordance with changes in laws or operational circumstances. Any revisions will be promptly announced on this website.

Indication Based on the Act on Specified Commercial Transactions

Seller	Atelier Akané Co., Ltd.
Operating Manager	Asako SHOCHI, Representative Director
Address	2-1-1 Daigaku-cho, Shimonoseki City, Yamaguchi, 751-8510 Japan
Contact Information	Email: kimono.atelier.akane.jp@gmail.com (Temporary). Please contact us via the inquiry form.
Selling Price	Tax-included price is displayed on each product page.
Other Required Charges	Shipping fee, bank transfer fee (in case of bank transfer).
Payment Methods	Credit card payment, bank transfer, and other methods specified by the Company.
Payment Timing	Credit card/Bank transfer: At the time of order.
Product Delivery Time	Usually shipped within 2 to 5 business days after payment confirmation (excluding peak season).
Returns/Exchanges	Please contact us within 7 days after product arrival. We accept returns/exchanges only for unused and unopened items. Returns of custom-made products and sale items are not accepted.
Handling of Defective Products	If the product is damaged or defective upon arrival, we will exchange or refund it.
Restriction on Sales Quantity	Quantity restrictions may apply to some products.
Service Area	Japan and some overseas regions (available regions are listed on each product page).
Business Hours	Weekdays 10:00 AM – 4:00 PM (Irregular holidays / Closed on weekends and national holidays).

Cancellation Policy

Cancellation of Ordered Products

• In principle, cancellations after an order is confirmed cannot be accepted.
• However, if the item has not yet been shipped, it may be possible to accommodate the request upon contacting the Company.
• If you wish to cancel, please contact us promptly via email or phone.

Returns and Exchanges

• Please contact us within 7 days after the product arrival.
• Returns or exchanges will be accepted only for unused and unopened products.
• For returns or exchanges due to customer convenience, the customer is responsible for the return shipping costs.
• In case of a defective product or incorrect delivery, the Company will bear the shipping costs.

Cases Where Returns/Exchanges Cannot be Accepted

• Products that have been used even once.
• Products that have been soiled or damaged by the customer.
• Custom-made or semi-custom-made products.
• Sale or specially priced products.

Refunds

After confirming the returned product's arrival, the refund will be processed within 7 business days to the specified account or payment method.

Cancellation of Kimono Rental, Photo Experience, etc.

For reservation-based services provided by the Company, such as "Kimono Rental," "Photo Shooting," and "Experience Lessons," the following cancellation policy applies:

• Cancellation within 7 days before the reservation date: 50% of the fee will be charged as a cancellation fee.
• Cancellation one day before or on the day of the reservation date: 100% of the fee will be charged as a cancellation fee.
• In the case of no-show or unnotified non-attendance, a 100% cancellation fee will also be charged.

If it is difficult to visit due to severe weather or public transportation delays, we will be as flexible as possible. Please contact us in advance.

Special Notes

• The Company is not responsible if the service provision becomes difficult due to natural disasters, transportation accidents, or the cancellation of organized events.
• This policy is subject to change without prior notice. Any changes will be promptly announced on this website.